Support for every eventuality

Trinito offers a variety of support and maintenance solutions to help you cover everything from individual devices to whole networks; you can even completely outsource all your IT requirements. Our solutions include vendors' own support products like Cisco SMARTnet and HP Care Packs, or CoverActive™ with its comprehensive range of pre-packaged and custom built support solutions to fulfil even the most demanding of requirements.

Whether you already have provision in place and now want better value for money and improved service levels or are completely new to buying support; we can help guide you through the multitude of options available and match your requirements to the best solutions.

For those with existing support we welcome the opportunity to improve your pricing and simultaneously prove our expertise in this area. One of our support specialists will be happy to provide a quote or if you just want to make a quick price comparison on a vendors' own support service like for example Cisco SMARTnet then please use our support calculator to generate an instant price.

Multi vendor and device support

Trinito is able to offer hardware and software support for over 40 vendors. Our considerable experience in this area means we are equally at home with high-end routing and switching as we are with the day to day rigours of desktop and mobile computing. We also increasingly provide solutions for the ever evolving world of cloud computing and virtualization.

Planning your support requirements

If you are looking to support a new network, technology or project we can offer you a full planning service to ensure you get what you need it terms of both coverage and value from your support. Where appropriate this includes network auditing to produce a report detailing all devices, cards and serial numbers, we can also use the process to advise on the health your of devices, how best to support them and also the stress points which could lead to problems in the future.

Vendors' own support contracts

Vendors' own support contracts continue to be a popular way of covering network critical devices and gaining support direct from the vendor's own support service. They are also essential for some devices that require continual software updates. You can read more about which vendor support contracts we offer here.

CoverActive™ support

CoverActive is our specialist support arm offering a comprehensive range of pre-packaged, managed and co-managed services to support everything from individual devices to large organisations with networks spanning the globe. There's also a range of continuity, insurance and warranty services to offer a more complete support solution.

You can also obtain instant pricing to support individual Cisco devices by using the CoverActive support calculator here.


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