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Cisco SMARTnet for Essential UC Software (ESW)

This service level provides software maintenance (minor software updates) and access to online resources via the knowledge base on cisco.com. Technical support is provided 24x7 direct from the Cisco TAC.

The list below details all the individual part numbers available at this SMARTnet service/support level. Although it is possible to use this list to find the correct support (service part number) for your device, we instead recommend that you use the search function, which is linked to our Cisco SMARTnet calculator. The support calculator offers a good way to see all the support options available for your device together and demonstrates instantly how changing the support requirements (SLA) impacts on the required service code and pricing.

CON-ESW-UCM9XUCisco SMARTnet support at ESW service level for device(s) below

Device(s) covered : UCM-9X-UWL-BE, UCM-9X-UWLBE

CON-ESW-PG50UWLCisco SMARTnet support at ESW service level for device(s) below

Device(s) covered : CCX-UPG-50-UWL=

CON-ESW-PG70UWLCisco SMARTnet support at ESW service level for device(s) below

Device(s) covered : CCX-UPG-70-UWL=

CON-ESW-PG60UWLCisco SMARTnet support at ESW service level for device(s) below

Device(s) covered : CCX-UPG-60-UWL=

CON-ESW-CBE6KUWLCisco SMARTnet support at ESW service level for device(s) below

Device(s) covered : CBE6K-UWL-8X-K9

CON-ESW-CBE6KUCCisco SMARTnet support at ESW service level for device(s) below

Device(s) covered : CBE6K-UCL-8X-K9

CON-ESW-CBE6KK99Cisco SMARTnet support at ESW service level for device(s) below

Device(s) covered : CBE6K-K9

CON-ESW-MIGBE3KCCisco SMARTnet support at ESW service level for device(s) below

Device(s) covered : MIG-BE3KENH-COLLAB

CON-ESW-MIGBE3KBCisco SMARTnet support at ESW service level for device(s) below

Device(s) covered : MIG-BE3KBAS-COLLAB

CON-ESW-BE3MKCOLCisco SMARTnet support at ESW service level for device(s) below

Device(s) covered : BE3K-COLLAB, R-BE3K-COLLAB

CON-ESW-MIGBE3KACisco SMARTnet support at ESW service level for device(s) below

Device(s) covered : MIG-BE3KESS-COLLAB

CON-ESW-BE3UKCOLCisco SMARTnet support at ESW service level for device(s) below

Device(s) covered : BE3K-COLLAB-NEW

CON-ESW-LICCENHBCisco SMARTnet support at ESW service level for device(s) below

Device(s) covered : LIC-CUCM-9X-ENH-B

CON-ESW-CM9XK9ABCisco SMARTnet support at ESW service level for device(s) below

Device(s) covered : CM9.X-K9-LAB

CON-ESW-LICCENHACisco SMARTnet support at ESW service level for device(s) below

Device(s) covered : LIC-CUCM-9X-ENH-A

CON-ESW-UCM-9X-ECisco SMARTnet support at ESW service level for device(s) below

Device(s) covered : UCM-9X-ENH-UCL

CON-ESW-LIC-BE6KECisco SMARTnet support at ESW service level for device(s) below

Device(s) covered : LIC-BE6K-EP2-PROMO

CON-ESW-UCM9XECisco SMARTnet support at ESW service level for device(s) below

Device(s) covered : UCM-9X-ESS-UCL, UCM-9X-ENHP-UCL

CON-ESW-LICCENHCCisco SMARTnet support at ESW service level for device(s) below

Device(s) covered : LIC-CUCM-9X-ENH-C

CON-ESW-LIC-CUCMCisco SMARTnet support at ESW service level for device(s) below

Device(s) covered : LIC-CUCM-EP2-PROMO

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